This policy guarantees the quality of the repair work performed by the Alos Center.
Warranty Duration: A 90-day Limited Warranty applies to selected services rendered, starting from the date the customer is notified the repair is complete.
Coverage Scope: The warranty covers defects in workmanship related to the original repair and the replacement part(s) used during that service.
Claim Procedure: Customers must return the item along with the original repair receipt. Alos Center will first attempt to re-diagnose and repair the issue at no cost to the customer.
VOIDED Warranty Conditions: The warranty will be void if any of the following occur:
New Physical Damage: Damage caused by drops, impacts, or pressure after the item was delivered.
Liquid Exposure: Any subsequent contact with liquids or moisture.
Unauthorized Tampering: Evidence of repair or inspection by an unauthorized third party or the customer.
Unrelated Failures: Failure of a component not related to the original repair (for example, battery failure after a screen replacement).
Unsuccessful Repair: If the item is determined to be unrepairable after the initial diagnostic, the customer is responsible only for the non-refundable diagnostic fee, not the cost of labor or parts.
🔒 Customer Data & Privacy Liability Policy
This policy defines responsibilities for customer data security during the repair process.
Customer Responsibility for Backup: All customers are required to back up their data (files, photos, contacts, apps) prior to submitting a device for repair.
Waiver of Data Loss Liability: By submitting a device, the customer acknowledges and agrees that Alos Center is not liable for any loss, corruption or compromise of customer data that may occur during repair, including system resets or part replacements.
No Access Policy: Technicians are strictly prohibited from accessing, viewing, copying or transferring customer personal data unless absolutely required for repair diagnostics or testing device functionality.
Required Access Consent for Locked Devices: For locked devices, the customer must either:
Provide the passcode/pattern on the repair ticket for testing purposes only, or
Temporarily disable the lock screen or provide a Guest/Test Account before drop-off.
Data Destruction: If old storage media (hard drives, flash memory) are replaced and the customer does not keep the old part, Alos Center will physically destroy the media to prevent data recovery.
🗑 Abandoned Item Policy
This policy governs the handling and disposal of customer items left uncollected after service completion or repair refusal.
Completion Notification: Once repair is complete or repair is declined, Alos Center will notify the customer via their primary contact (phone, SMS or email).
Holding Period: The customer has a maximum of 60 calendar days from the date of the first completion notification to collect their device and settle all outstanding fees (diagnostic fees, repair charges, storage fees).
Final Notice: A Final Collection Notice will be sent to the customer via the specified contact method when 15 days remain in the holding period.
Abandonment: Any item left uncollected beyond the 60-day holding period will be deemed abandoned property.
Disposal / Sale: Abandoned items will be disposed of, recycled or sold to recover costs associated with repair, diagnostics, parts and storage fees, in accordance with local laws. By leaving the item beyond the holding period, the customer waives all rights to the device and any remaining data.
Contact & Collection
If you have questions about any policy or need assistance collecting an item, contact us:
Alos Repairing Center — Phone: +91-XXXXXXXXXX — Email: support@alosservice.example
Keep your repair receipt and order ID available when you call or visit.