Our service rules, warranty limits, and customer responsibilities.
All repairs performed by Alos Service are covered by a limited service warranty applicable only to the part repaired or replaced. This warranty does not apply to any unrelated failures after service.
Customers must fully inspect their device while the delivery executive is present. After handover, Alos Service is not responsible for new issues, damages, or defects not reported during immediate inspection.
The official invoice provided by Alos Service is the only valid document for claiming warranty. Without the invoice, warranty support cannot be provided.
Once your device is collected by our executive, it enters our controlled process. The service charge cannot be refunded after this point.
Alos Service is fully responsible for the device during transportation and while it is in our possession for repair.
Eligible refunds will be deposited to the customer’s bank account within 6–7 working days, depending on the bank’s clearing process.
Customers must back up all data before submitting a device. Alos is not liable for any data loss that may occur during repair procedures.
If a device shows signs of opening, repair attempts, or tampering by any third party after our repair, the warranty is void.
Alos Service is not responsible for issues unrelated to the repair performed, including unrelated part failures, customer-caused damage, or problems arising after delivery.
Devices not collected within 60 days of completion notification will be deemed abandoned and may be disposed, recycled, or sold to recover costs.